Recently the US Centers for Medicare and Medicaid Services (CMS) unveiled a five-star rating system for hospitals based on patient satisfaction to its Medicare Hospital Compare website. Oklahoma Surgical Hospital (OSH) was named one of only 251 hospitals nationwide to earn a five- star rating. Only 7 percent of the 3,553 hospitals reviewed earned a five- star rating. The star system is based on patient responses to questions about doctor and nurse communication, room and bathroom cleanliness, noise, staff responsiveness, pain management, and clarity on post-discharge recovery instructions. Medicare Hospital Compare is an online resource that allows the public to compare hospitals according to a wide range of information.
OSH recently celebrated its 14th year of operation and has compiled quite a list of accomplishments since it treated its first patient in July of 2001. This Tulsa physician-owned hospital, located at 81st Street and South Lewis Avenue in the CityPlex Towers, has treated thousands of patients and received accolades from several national healthcare ratings organizations for doing so.
The prestigious national medical quality rating organization CareChex, ranks OSH number one in the market for medical excellence in overall hospital care, overall surgical care, joint replacement, and major orthopedic surgery. OSH also received recognition for being in the top 3 percent in the nation for both overall hospital care and overall surgical care. CareChex also ranks specific disease categories and OSH is well represented by being ranked in the top 1 percent in the nation at 15th for major orthopedic surgery. OSH is also in the top 1 percent in the nation at 19th for Joint Replacement and ranked in the top 2 percent in the nation at 45th for spinal fusion.
As OSH continues to perform a wide range of specialized surgical procedures, it was recently named America’s 100 Best Hospitals for Joint Replacement for the second year in a row by HealthGrades. This leading online medical quality organization also awarded OSH the HealthGrades Joint Replacement Excellence Award. OSH was also a five-star recipient for total knee replacement, a 5-star recipient for total hip replacement, and ranked in the top 5 percent in the nation for joint replacement. OSH also has a very successful spine surgery program and has been five-star rated for spine surgery by HealthGrades for seven years in a row.
The healthcare industry continues to focus on transparency to allow patients a greater amount of information to make their healthcare decisions. Recently, Modern Healthcare, a magazine that reports on healthcare business news, research and data, provided readers with information regarding hospital re-admission rates. The magazine rated hospitals across the nation based on the numbers of admissions, and listed hospitals with the best and worse 30-day re-admission rates. OSH was rated number 2 in the nation for its low-readmission rate when compared to hospitals with similar admissions.
Rick Ferguson, the chief executive officer at OSH says, “Our physicians feel strongly that patients deserve the highest level of care possible in terms of outcomes and services. It is their vision that this be achieved through a team approach that focuses the hospital’s energy and resources on taking care of their patients in an individualized and personal manner. We have observed consistently positive patient outcomes and increasing patient demand.” Ferguson adds, “In addition to our outstanding team of physicians, an important factor to maintaining our commitment to the superior quality of patient care is our outstanding nursing care. Our nurses play such an important part in the patient’s recovery process and in achieving the high clinical outcomes we strive to accomplish. It is vitally important that they have the time to be at the bedside doing what they do best, and that is taking care of our patients.”
Patients at OSH have a chance to comment on their experience through patient satisfaction surveys performed by Press Ganey, a national survey and reporting organization. OSH recently received the Press Ganey Guardian Award for Patient Satisfaction. This award honors healthcare organizations that have achieved and sustained a score of 95 percent or above in patient satisfaction.
From Greater Tulsa Reporter newspaper, August 2015.