Guest Amenities

We welcome your family and friends as guests in the hospital at any time. Children are also welcome to visit your room. How you feel should determine the number of visitors you have and the length of their stay.

Complimentary Valet Parking is available for your guests Monday through Friday from 5:30 a.m. to 8 p.m. at the main hospital entrance. You may contact our Valet Services at ext. 5021. If your guests choose to self-park, there is plenty of free visitor parking located to the west of CityPlex Towers.

When your guests arrive, they are encouraged to stop at the Oklahoma Surgical Hospital Guest Services desk located on the first floor of our main lobby. A Guest Services Representative will be available to provide them with information, as well as directions to the Family Waiting Area or your room.

Our Family Waiting Area is located on the third floor and is where your guests will wait for you while you are in surgery. Your guests will receive a brochure that provides them with important information about the hospital during their visit. They will also be assigned a patient case number. This number will allow them to track your progress during your procedure by the OSH Integrated Patient Tracking System. This computerized system updates your surgical progress via monitors located throughout the Family Waiting Area.

Televisions are placed throughout the Family Waiting Area and wireless internet access is also available. Complimentary refreshments are available for your guests in the kitchen area. A special play area is set up for children. A Guest Services Representative is always stationed in the Family Waiting Area to answer any question you or your guests may have.

Subway sandwiches and Mama de Lucas pizza restaurant are dining options in CityPlex Towers located on the first floor – available 7 a.m. to 6 p.m., Monday through Friday. A convenience store is also located on the first floor – open 7 a.m. to 4:30 p.m., Monday through Friday.

If you are an inpatient, your family and friends can reach you by dialing (918) 933-6 plus your room number. If they do not know your room number, dial (918) 477-5000 and then 0 for information. If they are calling from inside the hospital, dial 6 + the patient’s room number or dial 0 if you do not know the patient’s room number.

Inpatient rooms are equipped with sleeping arrangements for one adult guest. Parents are always welcome to stay with their children. Family members can also use OSH’s free valet parking throughout your stay Monday through Friday.

Our restaurant style room service menu is also available for family members staying overnight for a reasonable cost. Meals can be purchased with a credit card over the phone with room service from 7 a.m. to 6:30 p.m. or with cash at the Nursing Station.

A Family Lounge is located in each nursing unit to provide your guests more space to relax. Each Lounge is equipped with a television and coffee. Vending machines are also located nearby.

Your patient room is equipped with wireless internet access as a convenience for you and your visitors.

Nearby hotel accommodations are available at a variety of price ranges. Please contact a Guest Services Representative for more information.

Reminder: Oklahoma Surgical Hospital is a smoke-free facility.

Guest Services
Guest Services Representatives are provided to assist you and your family. These individuals will help you find answers to any questions you may have or listen to suggestions that will help improve our service to you. We invite you to contact Guest Services at (918) 271-2332 or the OSH Patient Care Line at (918) 477-5005, if you or your family need:

• Daily Newspapers
• Information on sending or receiving mail
• Assistance with giving or receiving messages
• Information on hotels in the area
• Special recommendations on area restaurants
• Fax services or other communication requests
• Information regarding hospital policies and facilities
• Information about services within the CityPlex Towers
• Help with any non-medical request while you are in the hospital

Our Guest Services Representatives may be reached Monday through Friday between the hours of 5:30 a.m. to 8 p.m. After hours assistance is available through your nurse.

Oklahoma Surgical Hospital